SugarCRM Products

Stay secure with maximum customizability and control

• Retain full control over your technology stack with the world’s most flexible and customizable CRM solution
• Increase understanding of customer needs to improve conversion rates, revenues, customer satisfaction, and retention
• Meet compliance requirements with complete control over security, privacy, and extensibility
• Improve sales processes and performance by removing blind spots, busy work, and roadblocks

Get the Best of Both Worlds

With Sugar Enterprise and Enterprise+, you have complete access to all APIs without limitations or hidden licensing costs. Enterprise provides best practice CRM processes built-in, as well as an open canvas for creating custom CRM applications tailored to your unique business processes and requirements.

Simplify and Automate Business Processes

Increase the speed at which you respond to customer needs by automating and standardizing your business processes. With SugarBPM™, you can use a simple, drag-and-drop UI to review and approve quotes, route leads based on company size or customer location, populate emails, meet your SLAs, and ultimately save yourself and your sales and service teams dozens of clicks.

Do it All Without Doing it All Yourself

Leverage comprehensive sales force automation and service capabilities including management of contacts, accounts, leads, opportunities, forecasts, support cases, quotes, contracts, communications, mobile app, SLA management, Sales & Service consoles, and reporting. Add additional functionality with Enterprise+, including geo mapping, guided selling, data enrichment and newsfeed, and mail and calendar integration.

Let the Platform Enter the Data

Increase your team’s productivity with automated insights from business and social sources. Analyze those insights seamlessly and get relevant updates on strategic accounts with real-time alerts.

Gain Flexibility, Remove Hassles

Never get locked into inflexible, proprietary technology that requires specialized consultants to make changes. Sugar Enterprise is flexible and customizable to meet your sales and service teams’ needs.

Improve Your Customer’s Journey

Create and visualize your customer’s journey across every step! From your first engagement to onboarding and beyond, ensure everyone is working together and informed about what actions to take at every step along the way to improve the customer experience.

Stay Productive on the Road

Make it easier for your workforce to be as productive on their phone or tablet as they are on their laptops or desktops. The SugarCRM mobile app empowers your sales and service teams to prioritize what is most important and get notifications of any changes in their customer’s needs.

Everything Important at a Glance​

Personalized Dashboard

Instant overview of everything that matters – always up to date on accounts, your team, and the pipeline. Need to take action? Just one click away!

Tailored to your business

No-code configurations

Define your own sales stages, automate follow-ups, and build personalized dashboards — all with drag-and-drop ease. Get a head start with templates for your industry.

Works with what you already use

Pre-built integrations

Plays nicely with your entire tech stack. Need it talking to your ERP, invoicing system, or proprietary tools? No problem. Not only do you get a 360° view of each account, SugarCRM analyzes all your data so you can make sense of it and know what to do next.

Customer Communication the Way They Want It

Seamlessly integrate omnichannel customer communication into a single service console interface to optimize support, improve the customer experience, and reduce costs.

Spot Issues at First Glance

Empower your agents to work more productively with a powerful console that intelligently prioritizes cases by SLA, priority, and severity, providing all the information and tools they need to resolve issues.

Understand Your Customers Better

Analyze customer sentiment and your service agents’ behavior towards customers with SugarPredict-powered sentiment analysis.

Redirect Support Calls

Let the Platform Handle Case Routing


Automatically route incoming support requests to the right person. Whether a case needs to be escalated or reassigned after a certain time, SugarBPM™ ensures that no customer is left out in the cold.

Performance Insights Without Report Generation

Identify problem areas long before they escalate with powerful case tracking and dashboards. Instantly spot cases that require the most attention and gain valuable insights into trends and response times.

No More Guesswork

We rely on predictive lead scoring. Imagine marketing automation with reliable lead qualification and prioritization based on actual engagement and its measurable contribution to the conversion rate. SugarPredict for Market accurately forecasts which leads are most likely to become “Marketing Qualified Leads (MQLs)” and flags the prospects that deserve top priority. Let the platform do the work so you can eliminate the guesswork from lead scoring.

Multi-Channel Marketing for Every Business Need

Targeted Campaigns

Create professional-quality landing pages, emails, and conversion forms in minutes using mobile-friendly, responsive drag-and-drop builders or standardized templates.

Lead Nurturing and Revenue Growth

Analyze Performance and Visualize Results

Eliminating Information Silos